Terms & Conditions
The Shelf Guy Online Store Terms of Use
Detailed Description of Goods and/or Services
The Shelf Guy is a business that sells wood products.
Delivery Policy
Subject to availability and receipt of payment, requests will be processed within 2 working days, and delivery confirmed by way of email with a shipping number. Delivery will be done by the use of a courier service (Courier Guy), or the local postal service. Delivery lead time: 2-7 working days.
Export Restriction
The offering on this website is available to South African clients only.
Return and Refunds Policy
The provision of goods and services by The Shelf Guy is subject to availability. In cases of unavailability, The Shelf Guy will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better) by emailing us on info@theshelfguy.co.za.
We will require the following information to assess where in the delivery process the damage may have occurred:
- Photograph of the outer box (including whether it has a Fragile sticker or not);
- Photograph of the inside of the box, including the inner packaging;
- Photograph of the damaged item.
If necessary we will arrange collection of the product from you at no charge.
Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:
- Replace the product (if available); or
- Issue a refund voucher for the purchase price of the product or
- Issue a refund (using the same method of payment you originally used for the purchase).
Please note that a refund is not available if the item was received as a gift.
Customer Privacy Policy
The Shelf Guy shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
Payment Options Accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the The Shelf Guy’s bank account, the details of which will be provided on request.
Card Acquiring and Security
Card transactions will be acquired for The Shelf Guy via Payfast who are the approved payment gateway for all South African Acquiring Banks. No card details are stored on the website.
Users may go to https://www.payfast.co.za/ to view their security certificate and security policy.
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Country of Domicile
This website is governed by the laws of South Africa and The Shelf Guy chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
The Shelf Guy physical address: 30 Dukes Manor, Centurion, 0157, South Africa.
Variation
The Shelf Guy may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Email: info@theshelfguy.co.za
Telephone: +27 837 222 693